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SUPPORT > FREQUENTLY ASKED QUESTIONS

 

You may ask us any sales, technical or general question and we will be very pleased to answer all your questions as soon as possible. 

Please review the FAQs below before you submit your question(s).

  Questions

What is EER?

How Air Conditioners work?
What is a Heat Pump?

What is a room air conditioner and a mini-split?

What are the tips before buying a unit?

Why should I be worried about my air indoors?

What are the advantages of units with variable speed fans?

Who can recommend a home comfort system to meet my needs?

I need a new outdoor unit, but my indoor unit works fine. What are the advantages of replacing my whole system at the same time?

How much will my new air conditioning system cost?

Will anything help control the humidity in my house?

What is a load calculation and why is it so important?

How often should I change or clean my filters?

How do I find out about promotional programs or specials on Cooline equipment?

Where can I find literature about my Bryant products, such as owners manuals, installation guides and product specifications?

 
  Answers
 

What is EER?

EER is an efficient room air conditioner uses less electricity so it costs less to operate. To measure efficiency, engineers have established the term energy efficiency ratio (EER). It is computed by dividing Btu/h (cooling output) by the watts of power (electrical input) in accordance with Department of Energy Test Procedures. Thus a 12,000 Btu/h model might use 1,900 watts and have an EER of 6.3 while another model of the same capacity might use 1,350 watts and have an EER of 8.8. The higher EER is the more efficient of the two.

 
How Air Conditioners work?

A common misconception of room air conditioners is that they cool the outside air and blow it into the room. On the contrary, air conditioners are designed to cool and dehumidify the air within a room. Conditioning the existing air involves a balanced removal of heat and moisture from the air. Without this balance and proper dehumidification a room will feel damp or clammy and be very uncomfortable.
The four key components on every air conditioner are the:

  1. Evaporator
  2. Compressor
  3. Condenser
  4. Capillary Tube

These four components work together to remove-unwanted heat and moisture from the inside of a house and condense it to the outside.

An air conditioner is a mechanical device that transfers heat from inside your home to the outside air. Heat is removed by first passing indoor air through an evaporator coil where refrigeration lines containing R-22 absorb the heat. The heat is then carried outside to the condenser coil where it is released into the outside air. This process continues until the air inside your home is at the desired temperature.
An air conditioner doesn't just cool the air. There are other functions that can have an equally important role in your comfort. The four functions of an air conditioner are:

  • Cools the air - removes the heat
  • Dehumidifies the air - removes the moisture
  • Filters the air - removes the dust
  • Circulates the air - evenly distributes the air

If any one of these four functions is not operating properly, you will not feel comfortable.

To accomplish the four functions above, every air conditioner must have these basic components:

  • Compressor - compresses and pumps the refrigerant through the system
    Evaporator coil - absorbs heat and moisture from your home
    Condenser coil - releases the heat into the outside air
     
  • Fan motor - circulates the air inside your home and also blows hot air outside
    Refrigerant expansion device - cools the refrigerant so that it can absorb heat
    Operating controls - turns unit on/off, sets desired temperature, controls fan speed, etc.
 
What is a Heat Pump?

There are some air conditioners that can also heat your home called heat pumps. Heat pumps, or reverse-cycle air conditioners as they are frequently called, work the same as regular air conditioners in the summer when they are cooling. However, when heating is required, a reversing valve changes the direction of the refrigerant so that heat is absorbed from the outside air and then transferred indoors to heat your home. It's difficult to believe that there is heat in the air when it's freezing outside. However, even at 0°F there is still 82% of the heat in the air that was available at 100°F.

 
What is a room air conditioner and a mini-split?

Room Air Conditioners: Mount in a window or through-the-wall. Perfect for cooling a single room. Many special features are available like remote controlled operation, programmable timers, one touch cooling, etc…

Ductless Split Systems: Available as in-wall, floor and ceiling mounted units. Connected by refrigeration lines and wiring to an outdoor unit. Great for renovations, room additions and zone cooling. Exceptionally quiet because the compressor is located outdoors.

 
What are the tips before buying a unit?

Purchasing an air conditioner can be a pleasant experience if you plan ahead. Waiting until the middle of a heat wave may limit your selection and probably cost you more. Before shopping, carefully compile a list of everything you want your air conditioner to do, where you want to install it and any features you especially want to have.

1. DETERMINE THE PROPER SIZE

This is, by far, the most important point in purchasing an air conditioner. Even the very best air conditioner will do a poor job of cooling if not properly sized. Room air conditioner sizes (or capacities) are rated in BTUs per hour (BTU/h). The abbreviation BTU stands for British Thermal Unit. Capacities in BTU/h are based on standardized test results at outdoor temperatures of 95°F. If you live in a climate where summer temperatures are consistently above 95°F, you will be more comfortable and save money by selecting an air conditioner at, or slightly less than, the BTU/h required. Air conditioners are sized according to BTU/h, with the smallest starting at 5,000 BTU/h and the largest around 60,000 BTU/h.

If you're buying a replacement unit and were satisfied with its cooling, then there's a good chance that a new unit with the same BTU/h capacity will do the job equally well. However, if the old unit didn't adequately cool on hot summer afternoons, or if you're buying for the first time, then you need to determine the proper size using our Sizing Wizard. This will assist you in determining the approximate BTU/h required for your room and in most instances is all you need. However, if you have an unusual application or installation, then you should consult with a salesperson familiar with air conditioner sizing. The salesperson may be very knowledgeable about air conditioners, but they won't be any help to you unless you provide the necessary information.

INFORMATION TO BRING TO THE STORE

  1. Sketch of the room to be air conditioned
  2. Dimensions of the room, plus ceiling height
  3. Location and dimensions of windows, doors and other openings
  4. Directions that windows face
  5. Type of room or usual activities
  6. Number of people normally in the room
  7. Location of electrical outlets and type of plug
  8. Location of kitchen and other heat producing appliances
    Given this information, a well-trained air conditioning salesperson will be able to help you select a properly-sized model.

2. CONSIDER INSTALLATION

Don't overlook the importance of where you want to install your air conditioner. Not all windows are the same. Whether you have double-hung windows that slide up and down, casement windows that crank out, or horizontal sliding windows, there are models designed specifically for each type. Unless you're replacing your air conditioner with the same brand and dimensions, you'll need to install a new cabinet, sometimes called the sleeve. Sleeves installed in windows must always be supported by brackets secured to the outside wall. Some models do not include window mount kits so you'll have to purchase separately.

An alternative to window installation is thru-the-wall installation. If your unit is a heating and cooling model used throughout the year, or you simply prefer to not lose your window view, then you may want to consider a permanent installation in an exterior wall.

Most window-style room air conditioners can also be installed in a permanent thru-the-wall installation. In these situations, outside mounting brackets can be used for additional support, or more often than not, omitted. Some manufacturers, like Friedrich, make models specifically designed for thru-the-wall installations. (Our WallMaster series.) In any case, when you install thru-the-wall, make sure that your unit has a slide-out chassis, or you'll be in for a lot of work whenever you remove your air conditioner for maintenance or service.

3. COMPARE THE COST TO OPERATE

If low operating costs are important to you, then purchase a unit with a high EER. Energy Efficiency Ratio (EER) is the ratio of the cooling output in BTU/h divided by the power consumption in Watts. The higher the EER, the more energy efficient the air conditioner.

EER = (BTU/h) / Watts

4. DETERMINE THE FEATURES THAT ARE IMPORTANT TO YOU

All room air conditioners perform the same basic functions of cooling and dehumidifying your room. What differentiates one model from another, or one brand from another, are differences in design, construction, components and features. Things to consider when reviewing features include:

  1. Is this a high efficiency unit? Will it qualify for utility rebates or other incentives?
  2. Does it have a slide-out chassis so I can remove the unit for easy maintenance, storage or service?
  3. Does the cabinet feel sturdy and durable? Is it made of galvanized metal with baked on paint for durability and rust protection?
  4. Do I really like the appearance?
  5. Does it have easy-to-use controls?
  6. Will a built-in timer be useful?
  7. How convenient would a remote control be?
  8. Is it quiet enough?
  9. Do I need a unit to bring in fresh air or exhaust stale air?
  10. Does it have coils made with copper tubing for durability and long life?
  11. Do I want one-touch cooling
 

Why should I be worried about my air indoors?

We spend 90% of our time every day indoors. Plus, today's efficient, airtight homes are excellent at conserving energy, but that also makes them better at trapping potentially irritating particles inside the home. With the rising number of people who suffer from allergies and asthma, indoor air quality has become more and more important to our general health and well-being.

 

What are the advantages of units with variable speed fans?

Variable speed fans operate on a simple principle: they are able to spin at different speeds depending on the heating and cooling needs of your home. Usually, they operate at lower speeds, delivering a steady, reliable stream of warm or cool air to your home. This helps control humidity levels, utility costs and system noise. When conditions become more extreme, the fan speed increases so that the system can meet increased demand, guaranteeing that on even the hottest days or coldest nights, you’re comfort needs will be met.

 
Who can recommend a home comfort system to meet my needs?

Our products come to you through your local Cooline dealer who can explain the advantages of different types of systems for your home or region of the country, as well as select the right products to meet your personal comfort needs. The dealer can also discuss the benefits of higher efficiency, variable-speed airflow, programmable thermostats, two-stage heating and air conditioning, and other reliable, durable products.

 

I need a new outdoor unit, but my indoor unit works fine. What are the advantages of replacing my whole system at the same time?

We recommend that your replace the indoor coil or air handler when replacing the outdoor unit. Both of these components are integral to the closed refrigerant loop and together determine the capacity and efficiency of your system. If you do not replace the indoor unit, there will be no test data available for the new combination to establish the expected capacity or efficiency of your system. Also, the indoor system may be partially blocked by particles that will decrease efficiency, and you may be faced in the near future with replacing the indoor unit after it fails and having to pay to have the closed refrigerant system opened again. It would be expensive and be another opportunity for contamination. You end up paying more. If your whole system is replaced, you will be less likely to need service in the near future.

 

How much will my new air conditioning system cost?

That depends. There are many factors that must be considered. These include:

  • The efficiency of the equipment

  • The size of your home

  • Is the ductwork installed and in good condition?

  • Do you need a thermostat or electronic air cleaner?

In most cases, replacing your whole system, including both indoor and outdoor components, will result in a more efficient, longer-lasting system but will also cost a little more. Please contact your local Cooline dealer for equipment recommendations and your total investment based on a load calculation performed on your home or company.

 

Will anything help control the humidity in my house?

Humidity is a problem in many areas. The best way to control excessive humidity is to have a system that runs longer at lower speeds. Variable-speed air-handling equipment runs at very low speeds, which keeps the air circulating against the cooling coil and removes much more moisture than conventional systems. At these low speeds, the variable-speed motor also uses much less electricity than conventional motors.

 

What is a load calculation and why is it so important?

A load calculation determines what the proper size system is for your specific home. Completed by your dealer, it factors in a number of criteria used to determine what size components you should include as part of your total comfort system, things like square footage, number of windows, and year-round weather concerns.

A load calculation is important so that your system operates at maximum efficiency, with optimum performance. Most homes have systems that are oversized, so you end up paying more than you should to heat and cool your home. Also, systems that are improperly sized tend to cycle too quickly or too slowly, and that can lead to maintenance problems, uneven temperatures, and an inability to control humidity. A properly sized system based on a correct load calculation can help ensure you enjoy long-lasting, reliable comfort whatever the season.

 

How often should I change or clean my filters?

Filters should generally be replaced every month when the system is running. Replace filters with the same kind and size as the original filter. If your filter is not disposable, follow the manufacturer instructions for cleaning. If you're using a high-density filter such as an electrostatic filter, check with your local Cooline dealer, who can raise the external static pressure of your system. If the external static pressure exceeds the design criteria of your system, it can negatively impact the performance and life of your equipment.

Your air filter should be located in either the blower compartment of the furnace, in an attached filter case, or in a return air grille in a wall of your home. If you cannot find the air filter, contact your local Cooline dealer for assistance.

 

How do I find out about promotional programs or specials on Cooline equipment?

All promotional programs are administered locally to promote particular products during particular times by participating independent Cooline dealers. Our regional distributors can give you specifics about programs in your area and participating dealers. You may see special offers advertised by a local dealer or ask about them when you call for an estimate.

 

Where can I find literature about my Bryant products, such as owners manuals, installation guides and product specifications?

You may request our free literature from here, or contact us to get the right literature for your model.